Refund & Cancellation Policy
Last Updated: August 1, 2026
At Craft Makeup Studio, we strive to deliver an exceptional beauty experience. We understand that circumstances can change, and we have outlined our fair cancellation and refund policy below.
1. Client Cancellations & Refunds
- Cancellation Within 2 Days of Booking: Eligible for a 100% full refund to the original payment source, regardless of the service date. No questions asked.
- Cancellation More Than 1 Week Before Service Date: Eligible for a 50% refund of the total booking amount.
- Cancellation Within 1 Week of Service Date: Non-refundable. As artists have reserved their schedule and prepared materials specifically for your appointment, no refund will be issued for cancellations made within 7 days of the service date.
2. Summary of Refund Terms
| Cancellation Timing | Refund Amount |
|---|---|
| Within 2 days of booking date | 100% Full Refund |
| More than 1 week before service date | 50% Partial Refund |
| Within 1 week of service date | No Refund |
3. Artist Cancellations
In the rare event that an assigned artist cannot fulfill a booking due to emergency, Craft Makeup Studio will either:
- Assign an equivalent or higher-tiered backup verified makeup artist at no additional charge, or
- Issue a 100% immediate full refund if no replacement artist is acceptable to the client.
4. Refund Processing Time
Approved refunds are processed back to your original payment method (Credit Card, Debit Card, Net Banking, UPI) via Razorpay within 5 to 7 business days.
5. Contact Support
To request a cancellation or refund, email contact@craftsalonshub.com or reach out via WhatsApp at +91 81055 02281 with your Booking ID.